Unlink Device

You can unlink your device if you want to log in to your account on another device.

This feature is part of Kredivo’s latest product policy, which limits one account to one device at a time to enhance the security of your Kredivo account.

You can unlink your previous device by downloading the Kredivo app on your new device and logging in with your Kredivo account. The system will automatically prompt you for re-verification on the new device.

– Enter the OTP code.
– Take a selfie.

Once both are verified, your new device will be automatically linked, and the previous device will be unlinked.

If you encounter any issues while unlinking a device, please contact our customer service at support.ph@kredivo.com  or call us at (+632) 8841 7920.

If you encounter this problem, please contact our customer service at (+632) 8841 7920 or email us at support.ph@kredivo.com to unlink the device or to take a selfie for verifying the new device.

For more information on unlinking your device, please refer to your Kredivo app.

If you have more than one device, you can only log in to your Kredivo account on one verified device at a time.

For example, if you have two devices—a phone and a tablet—and your phone has already been verified, you can use it to log in to your Kredivo account.

However, if you want to log in to your Kredivo account on an unverified device, such as your tablet, you must first unlink the device on your phone before logging in on the tablet.

You can unlink your previous device by downloading the Kredivo app on your new device and logging in with your Kredivo account. The system will automatically prompt you for re-verification on the new device.

– Enter the OTP code.
– Take a selfie.

Once both have been verified by the system, your new device will be automatically linked, and the previous device will be unlinked.

You can verify the new device before uninstalling the Kredivo app. Please follow the detailed instructions in your Kredivo app or contact our customer service for assistance.

First, when you log in to the new device, you will be prompted to verify it in order to access your Kredivo account. You must complete all the required steps to successfully log in to your new device.

If your device is stolen or lost, your account will not be automatically blocked; you must contact customer service to protect your account.

When you attempt to log in on the new device, you will be prompted to select a verification method, either by taking a selfie or by contacting our customer service to unlink the old device.

Once you complete the verification process, your account will be automatically logged out and unlinked from the old device. After verification, you can log in to your new device as usual using your Kredivo password and OTP.

After you contact our customer service team to unlink the device, the verification process may take a few minutes to up to 24 hours.

You cannot log in to your Kredivo account using your new mobile number on either the old or new device because it was not your registered mobile number initially.

To unlink your old device and update your Kredivo account with your new mobile number, please contact our customer service team at support.ph@kredivo.com or call (+632) 8841 7920. After that, you can log in to your new device using your updated mobile number.

Our customer service team will conduct background checks to verify that the unlink request comes from the account owner.

Alternatively, you can choose to unlink your device by verifying it with a selfie. When you use the selfie method, your old device will be automatically logged out, allowing you to log in with your new device.

When this new policy is implemented, you will be prompted to update your Kredivo app to the latest version. At that point, your account will be automatically logged out, and you will need to log in again on a verified device.

It’s not possible to log in until the new policy is implemented. You will be prompted to update to the latest version of the Kredivo app to access your account. You must complete all the steps to verify your existing device, after which all other devices will be automatically logged out and unlinked.