Delete Account

You can delete your Kredivo account by going to the account page and clicking ‘Manage Account Status’ or you can contact our Customer Service team at (+632) 8841 7920 to request account closure or deletion. Please follow the instructions provided by the CS team to proceed with the next steps

You can only request to close or delete your account once all outstanding loans have been paid

There are a few reasons why you may be unable to close or delete your account, such as:

– You still have outstanding loans.
– Your account is currently ‘Blocked’ or ‘Suspended.’

The Customer Service team will inform you of the specific reason if your request cannot be processed

You cannot restore your account after it has been deleted. Your credentials will be automatically removed from our system, and your account will not be misused.

To continue using our services, please re-register as a new user and wait for approval.

“When you delete or remove your account, its status will be deactivated, and your login credentials will be removed from our system. This means you will no longer be able to log in to our application.

According to Article 96 of the Law on Credit Institutions (amended and supplemented) and guiding documents regulating the preservation of credit dossiers. Credit institutions must maintain the following records, including:
Credit institutions shall keep credit dossiers, including:

a. Credit contracts and documents stating loan use purposes, dossiers of security measures;
b. Reports on the financial status of clients;
c. Decisions on credit extension, bearing the signatures of competent persons;
d. Documents made in the use of loans related to credit contracts.

The time limit for keeping credit dossiers complies with the law.